If your workout unexpectedly stops on Android, the next time you launch the app you will see an alert that lets you know. Here’s what to do.
What most often causes workouts to unexpectedly stop on Android are the battery or power management settings. Many manufacturers, such as Samsung and Huawei, modify Android to maximize battery life, and that unfortunately includes terminating applications like ours that need to run in the background for extended periods of time.
Phone manufacturers tend to customize the UI of their power management settings, which also changes in major versions of Android. Here are some general guidelines as to how to proceed.
- Your best recourse is to add our app to a list of apps that are excluded from being terminated when running in the background or when the screen is locked. This list is always managed in the Settings app on Android. Such apps may be called “protected apps”, “unmonitored apps”, or other terms.
- If you launch the Settings app, you can tap the search icon in the upper right, and search for terms like “unmonitored”, “protected”, “battery”, “sleeping”, “manage manually” to see settings that include these words.
- You may also navigate within Settings into the “Battery” or “Apps”.
- In more recent versions of Android, Battery > App Launch leads to the ability manage our app manually, where you can turn on the ability to “Run in Background”.
- If you find the list, then add our app to the list, and this should prevent our app from being terminated during future workouts.
- If you do not find the list, then try searching the Web for your phone manufacturer’s name and various combinations of the issue. Many of our colleagues in the industry have apps that encounter similar symptoms, and many have included specific instructions. Here are some example Google searches:
In the case that a software error or incompatibility is causing our app to crash, please enable Android to share crash log information with developers. We monitor all crashes reported and take steps to correct and prevent them. Here is Google’s article on sharing usage and diagnostic information.
Sometimes apps are stopped on Android because too many apps are being run at the same time, exceeding the random access memory of the phone. This has become less of an issue as technology has evolved and phones have more memory, but it could be an issue. Typically, it’s fine to run a music player like Spotify and our app at the same time, but if you have an old phone or are running many apps at the same time, this might be the cause.